Westchester VoIP Phone Services
Contact Center from Hudson InfoSys
Modern businesses need multiple communication channels to cater to diverse client preferences. To meet this need, Hudson InfoSys offers Contact Center (CC), a comprehensive unified communications solution. CC provides your organization with a powerful and flexible set of tools to enhance the customer engagement experience for any contact style, including voice, text, or chat.
CC empowers your customer-facing agents with instant information on their desktop about the caller, which boosts human engagement, increases first contact resolutions (FCR), and decreases call times. It also reduces overhead by helping you manage resources more efficiently without sacrificing customer satisfaction. The user-friendly interface offers a customizable experience for both administrators and agents, including dashboards, reports, and screen pops with database integration. CC also integrates with nearly all platforms (PBX) and databases and can be deployed as a standalone cloud offering.
With Contact Center from Hudson InfoSys, you can:
- Utilize CRM integrations and intelligence gathered through interactive voice response (IVR) call flows to display relevant and powerful information on the desktop to enable FCR
- Leverage administrative tools for workforce management that provide information and capabilities to your agents that reduce requests for previously collected data and automate routine, time-consuming tasks
- Benefit from a wide range of features, including PBX integrations, automated reporting, call archiving, schedule builder, and many more
- Get a complete overview of your communications and operate with more agility by utilizing intuitive dashboards
Our Contact Center solution is built for organizations that want to create a pleasant customer experience through the management, monitoring, and enhancement of the entire customer engagement process.
To ensure all of your technology needs are met,
we offer a complete suite of value-enhancing Managed IT Services, with a specialization in VoIP solutions